Sales Policy

Effective Date: January 7, 2025

Introduction

At RichBina, we are committed to providing high-quality cosmetic products and an exceptional shopping experience for our customers. Our Sales Policy outlines the terms and conditions that govern the sale of products on our website. By purchasing from our site, you agree to abide by these terms.

1. Product Availability

All products listed on RichBina are subject to availability. We aim to keep our inventory up to date; however, we cannot guarantee that all items will be in stock at the time of purchase. If an item you have ordered is out of stock, you will be notified promptly, and your order will either be adjusted or refunded.

2. Pricing

  • Pricing Accuracy: We make every effort to ensure that the prices displayed on our website are accurate. However, we reserve the right to correct any pricing errors that may occur.
  • Currency: All prices are displayed in EUR (Euro) and are inclusive of taxes unless stated otherwise.
  • Discounts and Promotions: From time to time, we may offer discounts or promotions on our products. These discounts will be clearly indicated on the product page or at checkout. Discounts cannot be combined unless explicitly stated.

3. Order Process

When placing an order on RichBina, you are agreeing to purchase the selected products at the price displayed at the time of checkout, subject to the following conditions:

  • Order Confirmation: After placing an order, you will receive an order confirmation via email. This is not an acceptance of your order but simply a confirmation that we have received it.
  • Order Acceptance: A contract for the sale of the product will only be formed when your order has been shipped and a shipping confirmation has been sent to you. We reserve the right to refuse any order for any reason.
  • Order Changes and Cancellations: Once an order is placed, we are unable to modify or cancel it. However, you may return the product following our Refund and Returns Policy once it is delivered.

4. Payment

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment services. All payments are processed through secure third-party payment gateways. RichBina does not store any of your payment details, ensuring your data is kept private.

  • Payment Authorization: We reserve the right to request additional verification of payment information before processing your order.
  • Taxes and Duties: All applicable taxes, customs duties, or import fees are the responsibility of the customer.

5. Shipping and Delivery

We offer domestic and international shipping options for our products. Shipping costs are calculated at checkout based on your delivery address.

  • Shipping Timeframes: Delivery times may vary depending on your location. Orders are typically processed within 2-3 business days and shipped according to the method selected at checkout.
  • Shipping Carrier: We use reliable third-party carriers for all shipments. Once shipped, you will receive a tracking number to monitor the progress of your order.
  • Shipping Restrictions: We reserve the right to limit or refuse shipments to certain areas or regions based on availability or shipping restrictions.

6. Returns and Exchanges

Our Refund and Returns Policy outlines the process for returning or exchanging items. You have the right to return products within 30 days of receipt, provided the items are in unused, unopened condition.

7. Customer Support

If you have any questions or concerns regarding your order, please contact our customer support team at info@richbina.com. We are committed to resolving issues promptly and ensuring your satisfaction.

8. Liability Limitations

While we strive to provide accurate and reliable products and services, we cannot be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Our liability is limited to the total purchase price of the product in question.

9. Governing Law and Dispute Resolution

This Sales Policy and all contracts formed with us are governed by the laws of Germany. Any disputes arising out of or in connection with your purchase will be resolved through arbitration or mediation, where possible, before seeking legal resolution.

10. Changes to Sales Policy

RichBina reserves the right to update or modify this Sales Policy at any time. All changes will be posted on this page with an updated effective date. Customers are encouraged to review this page periodically for any updates.