SALES POLICY – RICHBINA
EFFECTIVE DATE: MARCH 6, 2025
At RICHBINA, we are committed to providing you with high-quality beauty products that enhance your natural beauty. This Sales Policy outlines the terms and conditions for purchasing products from our website, including order placement, payment processing, shipping, returns, and more. By placing an order with RICHBINA, you agree to the terms set forth in this policy.
1. ORDERING PROCESS
To place an order on RICHBINA, please follow these steps:
✔ Step 1: Browse our website and select the products you wish to purchase.
✔ Step 2: Add selected items to your shopping cart.
✔ Step 3: Review your order to ensure that you have selected the correct products, quantities, and sizes.
✔ Step 4: Proceed to checkout and enter your billing and shipping information.
✔ Step 5: Select your preferred payment method and complete the purchase.
✔ Step 6: After the transaction is confirmed, you will receive an order confirmation email with your order details.
🚨 Important: Please ensure that all order details (product, size, quantity, etc.) are accurate before finalizing the order, as changes cannot be made once the order is submitted.
2. PAYMENT METHODS
We accept the following payment methods for your convenience and security:
✔ Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
✔ PayPal – Secure and protected online payment method.
✔ Apple Pay & Google Pay – Convenient mobile payment options for quick transactions.
✔ Buy Now, Pay Later Services (subject to third-party provider approval).
🚨 Important: All payments are processed securely through third-party payment gateways. RICHBINA does not store or have access to your full payment details.
3. ORDER PROCESSING TIME
✔ Orders are typically processed within 1-2 business days (excluding weekends and holidays).
✔ During peak shopping periods or promotions, processing times may be extended by 1-3 additional business days.
✔ Once processed, you will receive a tracking number via email.
🚨 Important: Custom or pre-order items may take additional time for processing. You will be notified if there is any delay in shipping.
4. SHIPPING & DELIVERY
We offer different shipping options to meet your needs. Delivery times are estimates and may vary depending on location and external factors.
4.1 Domestic Shipping (Germany)
✔ Standard Shipping: 3-7 business days
✔ Express Shipping: 1-3 business days
4.2 International Shipping
✔ International orders generally arrive within 7-20 business days, depending on the destination and customs processing.
🚨 Important: Delivery times may vary due to factors like weather conditions, customs delays, and shipping carrier issues.
5. SHIPPING FEES
✔ Shipping costs are calculated based on the destination, weight, and selected shipping method during checkout.
✔ Free shipping is available on orders over a specific amount (domestic only).
✔ International customers are responsible for customs duties, import taxes, and other fees imposed by their country.
🚨 Important: Customs fees are not included in the price of the product or shipping charges and are the responsibility of the customer.
6. RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we accept returns and exchanges under the following conditions:
✔ Returns are accepted within 30 days of the purchase date.
✔ Exchanges are accepted for damaged, defective, or incorrect items.
✔ Refunds will be issued to the original payment method within 7-10 business days after receiving the returned item.
🚨 Important: Please refer to our Return & Exchange Policy for detailed instructions on how to return or exchange products.
7. ORDER CANCELLATIONS & MODIFICATIONS
✔ Orders can be canceled or modified within 12 hours of placing the order if the order has not yet been processed.
✔ Once the order is processed or shipped, it cannot be canceled or modified.
🚨 Important: If you wish to cancel or modify your order, please contact us immediately at info@richbina.com.
8. PRODUCT AVAILABILITY
✔ RICHBINA strives to keep our inventory updated, but product availability is subject to change without prior notice.
✔ If a product becomes out of stock after you place your order, we will notify you and provide options for either a replacement or a full refund.
🚨 Important: Some products may be limited edition or promotional items and may not be restocked once sold out.
9. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order:
✔ Provide your order number
✔ Describe the issue and include photos of the damaged or incorrect item
Our customer service team will assist you in processing a replacement or refund once the issue is confirmed.
🚨 Important: Claims for damaged or incorrect items must be made within 7 days of receiving the product.
10. WARRANTY & PRODUCT AUTHENTICITY
✔ All products sold by RICHBINA are 100% authentic and sourced from reputable brands.
✔ We do not sell counterfeit or expired products.
✔ Some products may come with a manufacturer’s warranty, which will be specified in the product description.
🚨 Important: For warranty claims, please reach out to the manufacturer directly.
11. PROMOTIONS & DISCOUNTS
✔ TRENDYBINA may offer promotions, discounts, and coupon codes from time to time.
✔ Promo codes must be applied during checkout and cannot be added after the order has been placed.
✔ Discounts cannot be combined unless explicitly stated.
🚨 Important: TRENDYBINA does not honor coupon codes from unauthorized third-party sites.
12. CHANGES TO THIS SALES POLICY
RICHBINA reserves the right to update or modify this Sales Policy at any time.
✔ Changes will be posted on this page, and your continued use of our website indicates acceptance of the updated terms.
13. CONTACT INFORMATION
For any questions or concerns regarding this Sales Policy, please contact us:
📍 Address: Bayreuther Strasse 99, Reutlingen Achalm, Germany
📞 Phone: 071 45 20 54
📧 Email: info@richbina.com
🌍 Website: richbina.com