Refund and Returns Policy
Effective Date: January 7, 2025
Introduction
At RichBina, we strive for your complete satisfaction. If for any reason you are not entirely happy with your purchase, we offer a flexible return and refund policy to ensure that you are satisfied with your shopping experience.
This policy outlines the terms and conditions for returns, refunds, and exchanges. Please read this policy carefully to understand your rights and the process for returning an item.
1. Returns and Exchanges
- Eligibility for Return: To be eligible for a return or exchange, the product must be in new, unused, and unopened condition. Products must also be returned within 30 days of purchase.
- Non-Returnable Items: Certain products, including gift cards, personalized items, or items marked as “final sale,” are not eligible for returns or exchanges.
2. Return Process
To initiate a return or exchange, please follow these steps:
- Step 1: Contact our customer service team at info@richbina.com with your order number and details of the item(s) you wish to return or exchange.
- Step 2: We will provide you with instructions for returning the item(s), including the return address and any necessary return labels.
- Step 3: Pack the item(s) securely in the original packaging and ship them back to us. You are responsible for the shipping cost of returns, except in cases of defective or damaged items.
- Step 4: Once we receive the returned item(s), we will process your refund or exchange request.
3. Refunds
- Processing Time: Once we receive the returned item(s), we will process the refund within 7-10 business days. The refund will be credited to the original payment method.
- Partial Refunds: If the returned item shows signs of use, damage, or missing parts, we may issue a partial refund based on the condition of the product.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will offer a full refund, replacement, or exchange for damaged or defective items. You may be asked to provide photos of the damaged item to help us assess the situation.
5. Sale Items
Sale items are eligible for returns or exchanges, but only at the discretion of RichBina. We reserve the right to reject returns for sale items if they do not meet the return criteria.
6. International Returns
For international orders, the customer is responsible for return shipping costs. Please note that international return shipments may take longer to process, and you may be required to pay customs duties or taxes on your return.
7. Gift Returns
If you received an item as a gift and wish to return it, please contact our customer service team with your order number, and we will assist you in returning the gift.
8. Exchange Policy
If you would like to exchange an item for a different product or size, please contact our customer service team to arrange for an exchange. We will send the new item to you once we receive the returned product.
9. Shipping Costs for Returns
- Customers are responsible for shipping costs when returning products unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
10. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer service team:
RichBina
Bayreuther Strasse 99,
Reutlingen Achalm, Germany
Phone: 071 45 20 54
Email: info@richbina.com